FAQ’s
WHEN WILL I RECEIVE MY ITEMS?
All items are produced and shipped from our facility within 3 to 7 business days from the time of purchase. Standard shipping times apply. You can view your shipping details and lead time by clicking on the tracking information link located in your confirmation email. For international orders, deliveries may take longer due to customs regulations in your country. If your order hasn’t arrived within the expected lead time, please contact us at Mail: [email protected]
WHERE IS MY ITEM?
You can view the status of your order by accessing the tracking details link in your shipping confirmation email (which you will receive when your product ships). Alternatively, you can enter your order number in the “track packages” link listed in the contact section of our website.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept all major credit and debit cards, including Visa, MasterCard, and Paypal.
DO YOU ACCEPT PRE-PAID GIFT CARDS?
No, we do not.
DO YOU SHIP INTERNATIONALLY?
Yes, we do.
HOW MUCH DOES IT COST TO SHIP TO MY COUNTRY?
The pricing will depend on the country in which you reside and the number of items you are purchasing. You can find the exact pricing by clicking on “Buy it now” and entering your address before completing the checkout process.
YOUR PAGE IS NOT LOADING, WHAT’S HAPPENING?
Please contact us and let us know about the issue you are having so that we can fix it as soon as possible.
I KEEP GETTING AN ERROR MESSAGE, WHAT’S HAPPENING?
Please contact us and let us know about the issue you are having so that we can fix it as soon as possible.
I JUST NOTICED THAT I CHOSE THE WRONG ITEM BY MISTAKE, CAN YOU SWAP MY PRODUCT?
Please contact us as soon as possible if you realize that you have made an error. If we catch the issue before the item goes into production, we can make the change. Please note that we strive to send out your product as soon as possible, so please act quickly.
I JUST NOTICED THAT I CHOSE THE WRONG SIZE BY MISTAKE, CAN YOU FIX THIS?
Please contact us as soon as possible if you realize that you have made an error. If we catch the issue before the item goes into production, we can make the change. Please note that we strive to send out your product as soon as possible, so please act quickly.
I JUST NOTICED THAT I ENTERED THE WRONG SHIPPING ADDRESS. WHAT SHOULD I DO?
Please contact us as soon as possible if you realize that you have made an error. If we catch the issue before the item ships, we can make the change. Otherwise, we will have to wait until the item is returned to us.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
Return Instruction: If you would like to return an item to [email protected], please follow the instructions below within 30 days of delivery. Safely pack the item in the original packaging that came with it. All handbags must be returned in fitness. If the handbag received is broken, please contact customer service.
Exchange: To exchange a product, please contact us at Mail: [email protected].
WHAT HAPPENS IF THE ITEM WAS “RETURNED TO SENDER”?
If your order has been listed as “undeliverable” and returned back to us, we will ship the package to you at no additional cost.
WHAT DO I DO IF I RECEIVED THE WRONG PRODUCT OR MY PRODUCT IS DEFECTIVE?
If this happens, we are truly sorry. Please email us at Mail: [email protected] and provide your order number along with a description of the issue. We will take care of you and cover all costs of getting you the right product. We will send you a new product and pay for your shipping to send the defective product back to us. We are human and do make mistakes, but we will make sure to correct the issue as soon as possible.
Customer contact 24/7
Phone : +1(360)668-6534
Mail : [email protected]
Address : 2200 Sixth Avenue, Seattle, WA, 98121, USA