Shipping Policy
Carrier Selection: Orders will be shipped via USPS, UPS, FedEx, DHL, or YanExpress, with the most appropriate carrier chosen based on your delivery address.
Order Processing Duration: 5-7 business days (Monday-Friday)
Estimated Shipping Times:
- US Shipping: 10-15 business days (Monday-Friday)
- EU & ROW Shipping: 15-17 business days (Monday-Friday)
Order Cut-off Time: 11:00 PM
Shipping Rates: The specified shipping rates apply to all products on our website.
Order Modifications, Missing Items, and Shipping Delays:
- Order Changes & Cancellations: Once an order is confirmed, it cannot be modified or canceled.
- Missing Items: If your order is marked as delivered but you have not received all items, contact the shipping carrier first. If the issue persists, email us at [email protected] for prompt assistance.
- Shipping Delays: While delays are rare due to our reliable shipping carriers, contact us via email, phone, or Facebook.com if you experience any shipping delays.
Tracking Updates: Tracking information will be updated one day after your order is shipped. If the tracking information takes longer to update, feel free to contact us at [email protected] for the latest status.
Returns & Refunds: For more information on our return and refund policy, please visit the designated page.
Customer Support Availability: 24/7
Contact Email: [email protected]